FAQ

Frequently Asked Questions — Jokozo

Welcome to the Jokozo FAQ section!
Here you’ll find answers to the most common questions about our lighting, services, and policies.
Need more help? Contact us anytime.

General Questions

Q: What is Jokozo?
A: Jokozo is an Australian online store specialising in stylish and functional lighting. We offer a wide range of lamps and fixtures designed to bring warmth, elegance, and character to every living space.

Q: How can I contact Jokozo?
A: You can reach us via:

Orders and Payments

Q: How can I place an order?
A: Simply browse our lighting collections, add your favourite pieces to your cart, and complete checkout by following the secure payment steps.

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Maestro), PayPal, as well as Apple Pay and Google Pay.

Q: Can I modify or cancel my order?
A: Yes, if it has not yet been shipped. Please contact us promptly at contact@jokozo.com for assistance.

Shipping

Q: What are your delivery times?
A: Delivery generally takes 4 to 9 business days, including 1 to 2 days processing and 3 to 7 days shipping.

Q: Is shipping free?
A: Yes, we offer free standard shipping on all orders within Australia.

Q: Can I track my order?
A: Absolutely. Once your order is dispatched, you will receive an email with a tracking link.

Returns and Refunds

Q: What is your return policy?
A: You have 30 days after delivery to return an item. It must be new, unused, and in its original packaging.

Q: How do I initiate a return?
A:

  1. Contact us at contact@jokozo.com with your order number.

  2. We will provide you with return instructions and, where applicable, a prepaid label or courier pickup for larger items.

  3. Send the product back as instructed.

Q: When will I receive my refund?
A: Once your return has been received and inspected, your refund will be processed within 7 business days to your original payment method.

Q: Can I request an exchange?
A: Yes, subject to availability. Please contact us to arrange an exchange.

Products and Warranties

Q: Are your products guaranteed?
A: Yes. All our lighting products come with a satisfaction guarantee and are backed by your rights under the Australian Consumer Law. If an item is defective, we will arrange a replacement, repair, or refund.

Q: Can I ask questions before purchasing?
A: Of course! Email us at contact@jokozo.com if you would like more details about a product.

Personal Data and Security

Q: Is my information secure?
A: Absolutely. We use advanced encryption to protect your personal data. For more details, please see our Privacy Policy.

Q: Do I need an account to order?
A: No, you can place an order as a guest. However, creating an account makes tracking easier and gives you access to exclusive offers.

Contact Us

Questions or need assistance? The Jokozo team is here to help!

Opening Hours (AEST):

  • Monday to Friday: 09:00 – 18:00

  • Saturday to Sunday: 09:00 – 14:00

Average Response Time: 24–48 hours

For more ways to contact us, please visit our Contact Us page.